Thu
15
Sep

MEMBER EVENT: The Breadth & Reality of Call Centre Work

3:00 pm
-
4:00 pm
Zoom

Our members are often looking for a job which is: flexible; gives a chance to help others; allows for variety and problem solving; offers a chance to work in a fun team; offers security. Not all call centres are script following, high target environments and for many of you, this might just be a good place to come and ask questions and dispel a myth or two. Michael King is the CEO of Senior Response - a call centre which specialises in providing services to those people who need a call centre to deal with 'inbound' enquiries (ie - customers calling with queries, problems and questions).

We’ll cover these key points:

- The breadth and reality of call centre work

- A day in the life

- Skills needed: a desire to help others; problem solving, and more

- Typical salaries and working patterns

- What to look for in a call centre 

About Michael

Michael King is an experienced Senior Contact Centre Professional with a demonstrated history of working across multiple industries over the past 25 years. He has vast experience in Contact Centre Operations, Business Process Improvement, Sales Operations, Customer Retention, and Stakeholder Management. Michael joined Senior Response Ltd. in 2018 as Managing Director, and is part of the Senior Response Board of Directors.

About Senior Response Ltd.

Senior Response Ltd. is one of the UK’s first and only Client Contact Management Service dedicated to the over-50s market. Currently 55% of their staff are over 50, with 17% above the retirement age. This dynamic enables their teams to build trust, show empathy, and have quality conversations with their client’s customers.

Nearly 20% of their staff have been with them for over a decade, with an average tenure across the business of 6 years. They work in a hybrid environment where many of the staff work from home, as well as the option to work in the office.

Who can attend?

All Brave Starts members who donate at the £30 a year level are welcome to attend. If you don't already donate, click on 'attend event' and you'll be invited to upgrade your membership to donor level. All donations are reinvested to support member services and our community. We employ no staff and are run entirely by volunteers. Donations help cover our running costs.

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